When you start or run a business, there are a lot of obstacles in the way of your success. Money is one of those deal breakers because you can’t function without it. It also behooves you to have some experience in your field, which increases your chances of obtaining clients. Another consideration is hiring an assistant. But instead of going to the classifieds and placing a “Help Wanted” ad, you may consider hiring an answering service. Here are three primary benefits to outsourcing your answering call services.
Enhances Professional Image
Whether you run a thriving enterprise or are just starting out from home, answering call services can make you look more professional. Some of these services provide you with live receptionists, corporate business addresses for mailings and voice boxes and fax services that can easily be converted into emails, according to the U.S. Small Business Administration. The last thing customers want to hear is background noise from your family when you answer the phone. It’s amateurish and can lose you business. An answering call service gives you the semblance of a larger and more professional organization, which enables you to better compete for sales.
Free Up Time
When you’re building a company, it’s essential that you focus on the main aspects of your business, such as advertising, balancing your budget and strategic marketing. Any activities such as answering phones, scheduling meetings and lunch appointments or taking orders over the phone can detract from those efforts. An answering call service can free you from these repetitive tasks, according to Huffington Post, so you can be more productive. These services can provide so many services today, it’s like having one or more employees without having to pay the salaries and medical expenses.
Earn While You Sleep
If you sell products from 800 numbers or television ads, it pays to have someone who can answer calls when you can’t. The longer you keep your lines open, the more you can potentially make. Most answering call service firms are savvy at hiring skilled people to answer your calls. These callers become your sales force after hours, qualifying prospects, upselling and closing sales. They can also process credit card orders, handle refunds and coordinate the shipments of products to customers. A 24-hour answering service can also benefit you financially in the service industry, whether you’re an accountants, consultant or franchise owner. The more clients you get lined up from appointments, the more you’ll earn.